Client Survey

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Success! Your survey has been submitted. Thank you for your time and valued input. Have a nice day.
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We want to hear your thoughts - please fill out our feedback form:

Please tell us who you are:
Name:
Address:
City:
State, Zip:
  
Phone: - -
Fax: - -
Email address:
Thank you for your business. Your comfort and satisfaction are important to us. To help maintain high standards of quality service, we would appreciate your response to these questions. Please check the comments that best describe our performance.
When you called our office:
Receptionist's Name:
Access to our phone number.
The receptionist's courtesy and professionalism.
Ease in getting to the proper department or individual.
If you spoke with a Sales Engineer or Sales Representative:
Salesman's Name:
The Salesman's courtesy and professionalism.
The Salesman's promptness for your appointment.
The Salesman explained the service being offered in an understandable manner and made me feel comfortable.
The Salesman's promptness in returning a written proposal to you for installation work.
If you received an oil delivery:
Driver's Name:
The arrival of your order compared with the anticipated time of delivery.
The driver's courtesy and professionalism.
The driver's appearance and uniform.
When you called for service work:
Service Rep's Name:
Service Representative's courtesy and professionalism.
Ease in getting a convenient appointment.
Response time to my call was.
When the Service Technician arrived:
Service Tech's Name:
Was the technician on time for your appointment.
The technician's courtesy and professionalism.
Technician's appearance and uniform.
The quality of our work was.
When you installed new equipment:
Installer's Name(s):
Were the installers on time for your appointment.
The installer's courtesy and professionalism.
Installer's appearance and uniform.
The quality of our work was.
When you spoke to our Bookkeeping representatives:
Bookkeeper's Name:
Bookkeeper's courtesy and professionalism.
Bookkeeper's ability to answer your questions fully.
Your question was resolved to your satisfaction.
General Information:
Are there any particular products you would like us to offer?
If you could implement any one change at Fisher-Churchill, what would it be?
We welcome any additional comments:

 
  
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