Client Survey

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Please tell us who you are: Name: Address: City: State, Zip: Please Select... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming    Phone: - - Fax: - - Email address: Thank you for your business. Your comfort and satisfaction are important to us. To help maintain high standards of quality service, we would appreciate your response to these questions. Please check the comments that best describe our performance. When you called our office: Receptionist's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement Access to our phone number. Please Select... Excellent Very Good Satisfactory Needs Improvement The receptionist's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement Ease in getting to the proper department or individual. If you spoke with a Sales Engineer or Sales Representative: Salesman's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement The Salesman's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement The Salesman's promptness for your appointment. Please Select... Excellent Very Good Satisfactory Needs Improvement The Salesman explained the service being offered in an understandable manner and made me feel comfortable. Please Select... Excellent Very Good Satisfactory Needs Improvement The Salesman's promptness in returning a written proposal to you for installation work. If you received an oil delivery: Driver's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement The arrival of your order compared with the anticipated time of delivery. Please Select... Excellent Very Good Satisfactory Needs Improvement The driver's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement The driver's appearance and uniform. When you called for service work: Service Rep's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement Service Representative's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement Ease in getting a convenient appointment. Please Select... Excellent Very Good Satisfactory Needs Improvement Response time to my call was. When the Service Technician arrived: Service Tech's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement Was the technician on time for your appointment. Please Select... Excellent Very Good Satisfactory Needs Improvement The technician's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement Technician's appearance and uniform. Please Select... Excellent Very Good Satisfactory Needs Improvement The quality of our work was. When you installed new equipment: Installer's Name(s): Please Select... Excellent Very Good Satisfactory Needs Improvement Were the installers on time for your appointment. Please Select... Excellent Very Good Satisfactory Needs Improvement The installer's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement Installer's appearance and uniform. Please Select... Excellent Very Good Satisfactory Needs Improvement The quality of our work was. When you spoke to our Bookkeeping representatives: Bookkeeper's Name: Please Select... Excellent Very Good Satisfactory Needs Improvement Bookkeeper's courtesy and professionalism. Please Select... Excellent Very Good Satisfactory Needs Improvement Bookkeeper's ability to answer your questions fully. Please Select... Excellent Very Good Satisfactory Needs Improvement Your question was resolved to your satisfaction. General Information: Are there any particular products you would like us to offer? If you could implement any one change at Fisher-Churchill, what would it be? We welcome any additional comments: